Terms and Conditions
We accept all major credit cards VISA, MASTERCARD, DISCOVER, AND AMERICAN EXPRESS
We do not accept personal checks or money orders.
The product will be on hold until we receive payment confirmation; you will be notified when your package has been dispatched.
All prices on our site are based in Euros. The exact exchange rate that you will pay is determined by the bank that issued your credit card.
Please email us BEFORE returning the product.
We only accept exchanges that have been stamped within 15 business days since your package was dispatched from our headquarters. Please note that items returned after 15 days of our shipment will not be eligible for exchange.
Any defective item will be exchanged at no shipping cost for the buyer.
We are not responsible for variations in color due to computer colour settings.
Customers are responsible for all return charges, including duty and tax, if applicable. We cannot accept C.O.D. shipments.
For your protection, we suggest that all returns are sent back to us with a traceable carrier emailed to us at email@example.com. Most major carriers offer tracking information.
IF YOU HAVE ANY QUESTIONS OR CONCERNS REGARDING RETURNS, REFUNDS, OR EXCHANGES—PLEASE REACH OUT TO US AT: INFO@ANAUVE.COM
Upon payment confirmation, please allow 3-4 business days for the order to be processed.
Once your order has been processed and shipped, you will receive both an e-mail confirmation and a tracking number.
Please note that your payment must be cleared before we can process your order and additional shipping charges must be paid before shipping your order overnight/express. These charges are the responsibility of the recipient and are non-refundable.
We are not accountable for shipping delays due to weather conditions or extraordinary circumstances that escape our control.
If your order is sent back to us through the carrier, we will contact you, and ship the package back. You will be responsible for any additional charges.
NATIONAL DELIVERIES TAKE UP TO 2-3 BUSINESS DAYS TO BE PROCESSED, AND UP TO 5-7 BUSINESS DAYS TO BE DELIVERED.
INTERNATIONAL ORDERS, TAKE UP TO 2-3 BUSINESS DAYS TO BE PROCESSED, AND UP TO 10-14 BUSINESS DAYS TO BE DELIVERED. ALL APPLICABLE CUSTOMS FEES, TAXES AND DUTIES ARE AT THE CUSTOMER’S EXPENSE.
Please note that the delivery timeline provided above is an estimate and not a guaranteed by “ANAUVE”.
Orders are shipped to the exact address provided by the customer. We are not held responsible for delays occurring due to shipping providers, incorrect shipping address, damages that occur during shipment.
FOR FURTHER INFORMATION, OR SHIPPING / PRODUCT ISSUES PLEASE REACH OUT TO US AT:
When you register to join our mailing list, you may be asked to provide certain details including, but not limited to, your name, address, and your e-mail address. Upon subscribing to our mailing list or newsletter, you will receive information regarding events, and more information about ANAUVE products. ANAUVE will not sell or share your personal information to a third party. You can unsubscribe at any time by clicking the Unsubscribe button on the newsletter or by reaching out to us at firstname.lastname@example.org.
WE HAVE DONE OUR BEST TO ACCURATELY DESCRIBE AND DEPICT EACH ITEM, TO THE BEST OF OUR ABILITY. IF YOU DO HAVE TO RETURN AN ITEM PLEASE EMAIL INFO@ANAUVE.COM BEFORE YOU SEND IT AND ENSURE ALL ORIGINAL TAGS ARE STILL ON THE GARMENT. ITEMS WITH NO TAGS WILL NOT BE ACCEPTED.
PLEASE DO NOT HESITATE TO CONTACT US WITH ANY QUESTIONS OR FOR MORE INFORMATION ON A PARTICULAR ITEM. WE ARE VERY HAPPY TO ASSIST YOU.