Refund policy

Last updated: November 2026

Returns. You have 30 days from delivery to return your order without giving a reason. Email us at info@anauve.com and send the item within the following 14 days to: ANAUVE’s office address (provided upon request by email). Return shipping is paid by you. We refund you within 48 hours of receiving and checking the item, and always within 14 days of your notice. The refund includes the standard shipping you paid and is made using your original payment method. If the item comes back worn, washed or without tags, we may deduct its loss in value.

Exchanges. Exchanging for another size, colour or model costs €14. If the item has a flaw, it is free.

Guarantee. All garments carry a 3-year legal guarantee from delivery. As they are hand-made from natural fibres, slight variations in shade or size are not defects.

Withdrawal form

To ANAUVE, S.L., Paseo de la Infanta Isabel 7, bajo dcha., 28014 Madrid, Spain, info@anauve.com:

I hereby give notice that I withdraw from my contract of sale of the following goods.

• Product(s) and order number:

• Ordered on / received on:

• Name and address:

• Signature (only if on paper) and date: